check out resources form Michael Brandwein, and Bob Ditter....both have written books full of great ideas, and approaches to staff training...you should be able to get their books from ACA bookstore; also, if you get a chance to go to a national conference, or tri-state, you may attend a seminar or two on staff training...if either of the men mentioned above are leading seminars, go to them, you won't regret it.
